Refund policy

We work very hard to ensure shipment is on a timely basis and also secured, and we work with our customers to ensure they get the correct order every time.

And we are here to help; you can request a replacement of the item ordered in case it is damaged or an incorrect order is received. 

In order for us to consider your request for replacement, you will need to provide us with the correct order ID, email address and the name under which it was ordered.

You will also need to provide us with photo or video proof that the item was indeed damaged at the receipt of the item; a video of unboxing would be needed to consider it as proof. Rest assured, we are here to help you, and we replace the books if they are damaged. No questions asked

You can always contact us for any replacement question at qalamaurkagaz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can replace the books.

Refunds
Refunds will be eligible on physical products in case the order is made but the shipment has not been initiated. In such a case, we need to receive a communication for a request for cancellation before the shipment has been initiated. We ship the product within 2 days of the order, except during weekends, in which case, it may take upto 4 days.

Refunds for payments made via Snapmint will be processed through the original payment mode. The fee charged by Snapmint will be non-refundable.

Special offers: During sales or any other special offers, no returns or cancellations are accepted once the orders are shipped. Cancellation is acceptable if it is done prior to shipment.

International Orders: Orders placed and requiring shipment outside India are non-refundable.